Our Commitment to Your Perfect Look
At Badaro, we're dedicated to bringing your hair vision to life. We value your trust and aim to exceed your expectations every appointment. Your satisfaction is our priority, and we're always here to listen and make things right. Here's how we work together to achieve that:
Thorough Consultations
Thorough Consultations
Our skilled stylists will have an in-depth chat with you before every service. This is especially important for new clients or when you're considering a big change.
Visual Inspiration
Visual Inspiration
Feel free to bring inspiration photos - they're incredibly helpful! We'll use clear, descriptive language to ensure we're on the same page about your desired look.
Our Service Guarantee
Our Service Guarantee
While we strive for perfection, we understand that sometimes the result might not match your expectations. If you're not happy with your service, please let us know within 2 weeks. We'll gladly redo the service free of charge if we've genuinely missed the mark.
Our Appointment Promise
Our Appointment Promise
At Badaro, we value the relationship between you and your stylist. Your appointment time is specially reserved just for you, allowing our team to provide the personalised service you deserve.
Change of Heart
Change of Heart
If you've simply changed your mind and want a different style, we're happy to help. In this case, there will be an additional cost, which we'll discuss during your consultation.
A Warm Welcome to New Badaro Clients
We're thrilled you've chosen Badaro for your hair transformation journey! To help us prepare for your amazing experience:
- For colour and smoothing services, we ask new clients for a 50% deposit when booking
- Don't worry - this deposit goes straight towards your service on appointment day
- Payment can be made on the day of consultation or via bank transfer to secure your appointment
This little step helps us get ready to give you our full attention and the fantastic results you're looking for.
We Understand Life Happens
Sometimes plans change, and we get that! If you need to cancel or reschedule, we kindly ask for your help in minimising the impact on your stylist:
- We'll send you a friendly reminder 72 hours before your appointment.
- If you need to make changes, please let us know at least 24-48 hours in advance
- This allows us to offer your appointment to another client and ensures our stylists' time isn’t wasted
Our Flexible Rescheduling Policy
- Changes with 24+ hours notice: No charge (we appreciate your thoughtfulness!)
- Changes within 24 hours: 50% of appointment cost (helps cover your stylist's reserved time)
- Same-day cancellations/reschedules: 50% of appointment cost (your stylist has cleared their schedule just for you)
- No-shows: Full appointment cost (your stylist was ready and waiting to pamper you)
We've implemented this policy to support our talented team of stylists who rely on your appointments for their livelihood. Your understanding helps us maintain a vibrant and thriving salon community.
“Our team is dedicated to bringing your hair vision to life in our relaxing environment inspired by nature & sustainability.”
— V. Harach, Director
A Note on Fees
Cancellation & No-Show's
If a cancellation fee applies, we'll email you an invoice payable by bank transfer within 24 hours. We appreciate your prompt attention to this, as it directly supports your stylist.
Sustainability Appointment Fee
Each appointment incurs a $3 green fee charge which goes directly to sustainable salons New Zealand and helps us to recycle / repurpose a minimum of 95% of the resources used at Badaro.
Stylist Pricing
Our tiered pricing system reflects the experience and expertise of our stylists. Please note, our prices increase annually on the 1st of January.
Thank you for being a valued part of the Badaro family. We can't wait to meet our new clients and welcome back our regulars. We look forward to your next visit!
